Refund Policy

At SkinsMonkey, we strive to provide the best possible service to our customers. We understand that sometimes you may need to request a refund for your purchase. This policy outlines our refund process and the conditions under which refunds are available.

Refunds may be available under the following circumstances:

• Service Issues: If our service fails to deliver as promised
• Technical Problems: If you experience technical issues preventing service use
• Billing Errors: If you were charged incorrectly or multiple times
• Unauthorized Charges: If charges were made without your consent

Our refund processing times are as follows:

• Request Review: 1-3 business days
• Approved Refunds: 5-10 business days for processing
• Bank Processing: 3-5 business days (varies by bank)
• Total Timeline: 7-18 business days from request to receipt

The following are generally not eligible for refunds:

• Services that have been fully delivered and used
• Digital items that have been downloaded or accessed
• Services used for more than 24 hours after purchase
• Requests made after 30 days from the original purchase date

To request a refund, please follow these steps:

• Contact our support team within 30 days of purchase
• Provide your order number and reason for refund
• Include any relevant screenshots or documentation
• Allow 1-3 business days for our review process

In some cases, we may offer partial refunds based on:

• Usage Time: Amount of service used before issue
• Service Quality: Level of service disruption experienced
• Circumstances: Specific situation and impact on user
• Previous History: Customer's account and purchase history

Refunds will be processed using the original payment method:

• Credit/Debit Cards: Refunded to original card
• PayPal: Refunded to PayPal account
• Cryptocurrency: Refunded in equivalent value
• Bank Transfers: Refunded to original account

If you disagree with our refund decision, you may:

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.

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